How does the return process work for rental?

It is your responsibility to contact UPS to arrange for pickup of all rental linen. Premier Table Linens will provide pre-paid return labels, in the box in which your order is shipped to you. Make sure to have the linen counted, packaged, and sent back using the enclosed prepaid UPS return label on the first business day following your event. The packaged linen can either be delivered to the nearest UPS office, or you can call 1-800-823-7459 to schedule a pick up.

How do I pack my order for return?

Linen is simply placed in the boxes sent with your order. Just be sure it is free of food, floral, or miscellaneous debris.

How do I handle damp or wet linens after an event?

Please return them to Premier Table Linens immediately. Make sure linen is returned free of any food, floral or other miscellaneous debris.

What do I do if I have lost my UPS return label?

If your labels do not arrive with your order, or if you misplace them you must call us at 800-937-1159 Ext. 2 for replacement labels, there is a $15.00 charge for replacement labels if they are lost or misplaced. If we did not supply them we will replace them free of charge.

What happens if my order is not returned on time?

You may be subject to a late return charge. If there are any delays in returning orders, you must contact the Return Service Department directly at 1-800-937-1159

May I combine different orders in the same return package?

We prefer to have orders returned to us using the prepaid return label issued to a specific contract.